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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 623
Experience:  Computer Software Support specialist for more that 10 years
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I renewed AVAST EasyPass in December. Ran setup.exe but

Customer Question

I renewed AVAST EasyPass in December. Ran setup.exe but process failed with message "Cannot Start AVAST EasyPass Trackbar Icon Process" Several sucessive attempts failed with same error message. Digital River has charged by credit card for the renewal. Absolutely no support for Easy Pass at the AVAST website.
JA: Just to clarify, how often have you been getting this particular message?
Customer: Every time I attempt to run the setup program provided with the renewal. AVAST Easy Pass on my computer is now "blocked" If I attempt to use, I receive the message "Your trial period is over." I have been a paid EASY PASS user since 2013.
JA: Have you installed any updates recently?
Customer: Update to what?
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. Question limited to Easy Pass Forget it
Submitted: 7 months ago.
Category: Software
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 months ago.

Can I connect to your computer to fix the issue?

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