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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 604
Experience:  Computer Software Support specialist for more that 10 years
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I have received a Kindle book certificate and am unable to

Customer Question

I have received a Kindle book certificate and am unable to download it. My chrome browser has too much "protection" built in (recently) and my only other browser is safari, which also is not understanding what's needed. Can you send me the kindle book some other way?
JA: What's the make/model of your device? How old is it?
Customer: Which device?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried both browsers: chrome and safari and neither will proceed with my gift order which is GS8KP3U3KHX3HV8
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Software
Expert:  Michelle replied 6 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 6 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know on which device you are trying to download the kindle book?

What error do you experience while trying to download the book.