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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 624
Experience:  Computer Software Support specialist for more that 10 years
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I am not able to connect to my Facebook account Maryann

Customer Question

I am not able to connect to my Facebook account Maryann Healy-Brown, this is my first problem. I have repeatly did all the require things.
JA: Have you tested the connections by doing a ping utility test?
Customer: What is that?
JA: Have you installed any updates recently?
Customer: Well you all keep flashing safe something on top when I sign in
JA: Anything else you want the computer expert to know before I connect you?
Customer: My smart phone got recharged yesterday, and now google won't except my pass word to get in.
Submitted: 7 months ago.
Category: Software
Expert:  Josh replied 7 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 7 months ago.

Hi Maryann,

You mentioned a Facebook account and mentioned Gmail won't accept your password ***** What exactly is wrong?