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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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I just bought Adobe Acrobat Pro dc for my mac. however I'm

Customer Question

I just bought Adobe Acrobat Pro dc for my mac. however I'm not able to finish downloading it. it tells me that Safari needs be closed....which it is. I even restarted the computer.
JA: Just to clarify, what's the model of your Mac, and what operating system are you running?
Customer: imac, desktop....late 2013/macOS Sierra, 10.12.2
JA: Have you installed any updates recently?
Customer: probably last week i use chrome
JA: Anything else you want the software expert to know before I connect you?
Customer: what else do he/she need to know?
Submitted: 6 months ago.
Category: Software
Expert:  PC_Wizzard replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

conflicting application is blocking this. Run the Activity Monitor to stop it.

  • Go to Applications > Utilities to find Activity Monitor, and launch it by double-clicking its icon. (The Applications folder is on the root level of your hard drive.)

  • In the Activity Monitor, select the process with the full name SafariNotificationAgent, then click the upper-left button to close the process.

  • Pleas try the download again and let me know,

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