How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I purchased a 2 year contract with avast and I keep getting

Customer Question

I purchased a 2 year contract with avast and I keep getting a message that everyone can see what I am doing. Can you check to see if I activated my code correctly when I got the information from avast. My Avast Internet Security order is #96735809
JA: What kind of computer do you have?
Customer: desktop old but has updated to 7
JA: Have you installed any updates recently?
Customer: yes I have a neighbor who works on computers and comes down and runs all of the updates for me.
JA: Anything else you want the software expert to know before I connect you?
Customer: I don't think so.
Submitted: 7 months ago.
Category: Software
Expert:  Martin replied 7 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

Avast won't prevent someone from hacking you or viewing your computer but it will alert you of malicious files.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.