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Jess M.
Jess M., Computer Support Specialist
Category: Software
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Experience:  Computer Software Support specialist for more that 10 years
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Microsoft Surface 13 pro. Refuses to connect to net; did it

Customer Question

Microsoft Surface 13 pro. Refuses to connect to net; did it on it's own; working properly for months before
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Exact model I told you. OS is windows 10 pro
JA: Have you installed any updates recently?
Customer: No updates; a couple of apps over the past 4 weeks
JA: Anything else you want the computer expert to know before I connect you?
Customer: There's a big "X" on the bar icon where the net indicator resides
Submitted: 6 months ago.
Category: Software
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

I am sorry for the problem. There are a few things you may need to do to solve the problem. First, you can disable and re-enable the WiFi network adapter. Here are the instructions:

1. Move the mouse cursor over the Windows Start button located in the bottom left corner and then right-click it and select Network Connections
2. A new window will open. Right-click on the network adapter called "Wi-Fi" and then select "Disable"

3. After about 10 seconds, right-click it again, and select "Enable"

4. Now check if you can reconnect to a wireless network and access the Internet

Let me know the results.


IT Miro

Expert:  IT Miro replied 6 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

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