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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
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I bought kaspersky int. security on 9/23/16 for 2 years. hp,

Customer Question

i bought kaspersky int. security on 9/23/16 for 2 years.
JA: What kind of computer do you have?
Customer: hp
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: the act. code = 4jq5r-16nhx-je89v-tubq4
Submitted: 7 months ago.
Category: Software
Expert:  Martin replied 7 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.


Customer: replied 7 months ago.
I dont have a problem with my computer! I have a problem with Kaspersky sending pop-ups
saying my protection has expired but I renewed it on 9/23/2016 for 2 years
Customer: replied 7 months ago.
Who are you? I thought I was online with Kaspersky
Customer: replied 7 months ago.
Take that $33 off my VISA card immediately and I will also be contacting COSTCO member service.
Expert:  Martin replied 7 months ago.


As the website URL at the top should say, you are on which is how you got through to me.

If It's Kaspersky you were after instead then I suggest giving them a call, here's their number 1(###) ###-####br />