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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I am having trouble using my pass word for Telus 1039 for

Customer Question

I am having trouble using my pass word for Telus 1039 for wi-fi
JA: When did you last reset your username and password?
Customer: A few days ago using a pass word set by telus tsch.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 8 months ago.

Hi,
I'm sorry about the issue. Do you mean your Wi-Fi / wireless password ***** ***** working?

Is there any error or message?

What's the model of the problematic device?

What is the model of your Internet modem/router device?
Do you have a laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.