How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I need to change my password because I for got it, When I

Customer Question

I need to change my password ***** I for got it
JA: When did you last reset your username and password?
Customer: When I bought it , I think four years ago
JA: Have you installed any updates recently?
Customer: No I need to reload my HP copier program and it's asking for the password.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Software
Expert:  Mr.Med replied 6 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

I'm sorry about the issue, What password ***** are trying to reset please?

Customer: replied 6 months ago.
I went to reload a program for my hp copier. When i put the disc in it asked me for my apple password
Expert:  Mr.Med replied 6 months ago.

To reset your Apple password, please click on the link below: enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to reset your Apple password.

Let me know the results

Thank you

Customer: replied 6 months ago.
This is too much of a hassle I think I will just take the computer to the apple store
Expert:  Josh replied 6 months ago.


I can help you reset your password ***** than taking it to the Apple store which usually requires an appointment.

Would you like to continue?

Customer: replied 6 months ago.
no thank you