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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
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I have windows xp but when starting up my is not

Customer Question

I have windows xp but when starting up my is not reading the 4400 when I put in the start up disc I read an error
JA: What kind of computer do you have?
Customer: Hp laptop
JA: Have you installed any updates recently?
Customer: Auto
JA: Anything else you want the software expert to know before I connect you?
Customer: A freind of my son
Submitted: 7 months ago.
Category: Software
Expert:  Michelle replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 7 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know the model#of the laptop

also let me know are you able to logon to windows xp or get and error before reaching the desktop screen