How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 615
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Since I last logged onto my Windows 7 HP computer, I now

Customer Question

Since I last logged onto my Windows 7 HP computer, I now find I am locked out of my login and cannot get into my computer. I have checked the capital key and it is off. I have used the login pass work I have used for years and many of my other pass words to no avail.
I am wondering if a hacker changed the pass word as I have not.
Can you help me?
I turn off the electrical strip when I am not using the computer so no one could have turned it on remotely. Any access by another would have had to have been using my last use.
Submitted: 7 months ago.
Category: Software
Expert:  Jess M. replied 7 months ago.

Hi, thank you for your question. My name is ***** ***** I will be glad to assist you today.

Is your username shown in the login screen showing your email address? Or just a username?