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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
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Can't get it to connect. when NETFLEX comes on it goes into

Customer Question

can't get it to connect. when NETFLEX comes on it goes into a screen that says unable to connect to netflex
JA: Have you tested the connections by doing a ping utility test?
Customer: what is that?
JA: Have you installed any updates recently?
Customer: the only thing is... we had been charged double every month since we got the NETFLEX
JA: Anything else you want the computer expert to know before I connect you?
Customer: we finally got 4 months credited to our bill..... but we were supposed to get 19 more months credited $151.81... but didn
Submitted: 7 months ago.
Category: Software
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

Are you able to login to your netflix account from a computer or other device?