How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I developed several PDF files in 2011,2013, 2014 when I had

Customer Question

I developed several PDF files in 2011,2013, 2014 when I had Windows XP and when I try to open them to update. I get a message that the Adobe Reader DC can not open. What do I do since they have been only on my computer and were saved an brought to the new computer with Window 10.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Pavilion and Windows 10 with acrobat reader DC
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: I Believe I compose these document on Microsoft Publisher and saved as a pdf file
Submitted: 8 months ago.
Category: Software
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks