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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 622
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to install McAfee internet security. I got to

Customer Question

I am trying to install McAfee internet security. I got to the second step and there was a problem with the installation. I quit the installation and I am trying again but this time it says the card has already been redeemed.
JA: How much experience do you have with this particular machine?
Customer: Not much
JA: Have you installed any updates recently?
Customer: Yes but my son installed them
JA: Anything else you want the software expert to know before I connect you?
Customer: I need to install McAfee
Submitted: 7 months ago.
Category: Software
Expert:  Bruce Wilner replied 7 months ago.

Not sure what card redemption has to do with installation. Assuming you didn't delete the install bundle, there's no reason we can't try again.

What sort of "a problem with the installation" did you encounter? Please be more specific.