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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first try to clarify for what you´ve forgotten your password? Is that for the Kaspersky website or what exactly?
Please reply at the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Thank you. Do you remember the email address you´ve used to sign-up for Kaspersky and can you still access that email address (read emails)?
That is OK of course, the offer is automatic and we do not need to do that yet as I think we could also solve it via text. So please let me know: do you remember the email address you´ve used to sign-up for Kaspersky and can you still access that email address (read emails)?
No to what? Don´t you remember the email you´ve used to sign up for Kaspersky? Or can´t you access the email you´ve used anymore, but know which one it was?
I believe that you want that, but Kaspersky will not just give you a new password ***** you knowing the email address you´ve used, otherwise just anyone could access your account without any security verification, which would not make any sense as everyone could steal it then. Please answer my above question and I will do my best to get it recovered for you.
You most likely do have a dedicated Kaspersky password, only you can know that. Are you trying to sign-in to Kaspersky here (just to make sure)?: