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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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NEED SOME HELP/ ADVICE. AM 77 YRS OLD. ASUS, RUNNING WIN 7.

Customer Question

HI,
JA: Hello. How can we help?
Customer: MY NAME IS***** SOME HELP/ ADVICE. AM 77 YRS OLD.
JA: What kind of computer do you have?
Customer: ASUS, RUNNING WIN 7. MY QUESTION IS ABOUT JUPITER SUPPORT.
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the software expert to know before I connect you?
Customer: I PURCHASED JUPITER WOULD LIKE AN OPINION . ARE THEY WORTH THE PRICE?
Submitted: 6 months ago.
Category: Software
Customer: replied 6 months ago.
IS JUPITER SUPPORTA SCAM SITE?
Customer: replied 6 months ago.
WHAT IS YOUR OPNION OF THE SITE
Expert:  Mr.Med replied 6 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

Can you send me the link of the website please

Thank you

Customer: replied 6 months ago.
I AM A SUBSCRIBER BUT HARDLY EVER VISIT NORTON. THANKS FOR YOUR TIME
james j cooney
***@******.***
Expert:  Mr.Med replied 6 months ago.

Thank you for yourreply james, did you purchased jupiter antivirus from this link : http://www.jupitersupport.com/antivirus-support.html ?

Expert:  Mr.Med replied 6 months ago.

are you there please? did you received a pop-up from 'jupitersupport.Com' warning you to contact(###) ###-####?

Customer: replied 6 months ago.
I HAVE USED NORTON FOR YEARS. i am at the age after a stroke 2 years ago i get confused. yes i did purchase a subscription jupiter support . I am thinking i made a big expensive mistake, am i right?
Expert:  Mr.Med replied 6 months ago.

Ok last question : did you received a popup from them, for example "Your computer is infected, Please call this number" ?

Customer: replied 6 months ago.
I AM GUESSING THAT I DID
Customer: replied 6 months ago.
ARE YOU STILL THERE?
Expert:  Mr.Med replied 6 months ago.

This is a popular scam that has been going on. Please cancel your subscription with JUPITERSUPPORT and use your Norton antivirus.

let me know if you need further assistance

Thank you

Expert:  Mr.Med replied 6 months ago.

Do you still need help please?