How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 616
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My ex-boyfriend put in a password that ai do not know and

Customer Question

My ex-boyfriend put in a password ***** ai do not know and then left. When I press reset password ***** says I must first have created a password ***** disc. I am on windows 10 and do not like it. I went to different stores and they don't know how to correct this problem. DO YOU???
JA: When did you last reset your username and password?
Customer: I can't remember right now. A while ago.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thank you.
Submitted: 7 months ago.
Category: Software
Expert:  ChrisC replied 7 months ago.

Hi Patricia, my name is ***** ***** welcome to JustAnswer!

There are a couple of angles to your question here.

First, in regard to going back to your previous Windows version, that probably will not be possible to do. The reason is because when you upgraded to Windows 10, it removes the files that are necessary to revert back to your previous installation.

However, you should be able to reinstall Windows 10 with a USB flash drive, which will allow you to set the machine back up and get back into it.

Do you have any data on the machine that you can't afford to lose?