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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I don't remember my username and password, We signed up

Customer Question

I don't remember my username and password
JA: When did you last reset your username and password?
Customer: We signed up online about 2 weeks ago. When he signed up for the ad free monthly subscription of 4.99/mo he did not write down the username and password
JA: The Computer Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: I don't understand what you mean...
JA: Have you installed any updates recently?
Customer: He erased all memory on the computer because he said it was running slow
JA: Anything else you want the computer expert to know before I connect you?
Customer: What is the charge
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Computer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: I have to get an ok first. So its a $5 deposit then however long it takes we will be charged accordingly?
Submitted: 9 months ago.
Category: Software
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

What company is your subscription with? Hulu? Netflix, etc?