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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I just purchased one of your apps. asked to reset my

Customer Question

i just purchased one of your apps. asked to reset my password ***** i do not remember it. inserted the address as
https://home.mcafee.com/Secure/ResetPassword.aspx?tk=z6OBAVb6SJXLPA9sJV5fTXH7m6VclCwVHSdhBFDqdY%2boD77enT01qx7lBanGpSQHIDQOhqVLBeX15Q%2bN4%2fJSSiXnnn16fdhn9aJTjH3Jcuz79KUjeUF4QFtSb7DP4FvMSQOwytcfn50jOV%2br7GObpoBp8eeXYvMILHwDUddvLN8%3d&culture=EN-US&affid=739
JA: When did you last reset your username and password?
Customer: i have no idea.d
JA: Have you installed any updates recently?
Customer: i am not very technical and as a result i feel i buy apps but never set them up. not too long ago i bought a new program from you. today i bought another one. what do i do next.
JA: Anything else you want the software expert to know before I connect you?
Customer: i guess i could forward you my confirmation email i just received if you tell me where to forward to...
Submitted: 10 months ago.
Category: Software
Expert:  John replied 10 months ago.

Sir/Ma'am this is justanswer which is a paid and independent Q&A and Tech support providing site. We do not have any tie up with any companies but we can also help you fix the issue you are facing. We have been online for more than 10 years and we have A+ rating from Better Business Bureau which you can check using this link http://ww2.justanswer.com/about-us Please let me know whether you want to continue with our tech support.

Sincerely,

John

Expert:  John replied 10 months ago.

Please let me know whether you wish to continue with our tech support or not.

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Thank you.

Expert:  John replied 10 months ago.

Checking to see whether you still need help.

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Thank you.

Expert:  Richard replied 10 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know