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Pete, Computer Expert
Category: Software
Satisfied Customers: 17931
Experience:  CISCO certified computer and networking expert
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I am registered with Creative Cloud and have PS installed on

Customer Question

I am registered with Creative Cloud and have PS installed on my laptop. I am trying to install it on my desktop as well. Do I have to pay again to put it on the second computer? I keep getting Error 72 at 5%.
JA: How much experience do you have with this particular machine?
Customer: I've had it for a couple of years, but it has been in storage for several months and I'm just now setting it up again.
JA: Have you installed any updates recently?
Customer: No. Not for the past 3 months or so.
JA: Anything else you want the software expert to know before I connect you?
Customer: No.
Submitted: 9 months ago.
Category: Software
Expert:  Pete replied 9 months ago.

I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 9 months ago.

Error 72 can occur if you do not run the installer as "Administrator".

Right-click the installer and select "Run as Administrator".

Let me know if that works?

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