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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I have downloaded and installed photoshop elements 15, but

Customer Question

I have downloaded and installed photoshop elements 15, but cannot open it. The error message is: photoshop element stopped working.
JA: Just to clarify, how often have you been getting this particular message?
Customer: Very often. Anytime I tried to run the program.
JA: Have you installed any updates recently?
Customer: Not recently. But I updated from windows 8 to windows 10 some time ago.
JA: Anything else you want the software expert to know before I connect you?
Customer: The same problem I have when trying to open Premier Elements.
Submitted: 7 months ago.
Category: Software
Expert:  Jason Jones replied 7 months ago.

I am the person that will be helping you today.

Has PhotoShop worked in the past or is this a new installation?

I will be standing by, looking forward to your response.

Thank you,