How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 604
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I manage the web site and google account for Ace Hardware of

Customer Question

Hi. I'm Joy. I manage the web site and google account for Ace Hardware of Lookout. One of our customers has posted two pictures on our account. I cannot figure out how to remove them as he owns them. Somehow his google account is overlapping ours. The main photo needs to be deleted as well as a photo of him with a gorilla. If you cannot remove them, what are the legal actions we can take.
JA: Have you contacted anyone about your account?
Customer: I have emailed and filled out the form. I requested transfer of ownership. Received email today that request was denied.
JA: Have you installed any updates recently?
Customer: No.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. I just need to remove these 2 photos ASAP. Owner is getting very upset.
Submitted: 8 months ago.
Category: Software
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Can you please tell me where these pictures are posted?
Please let me know by replying to me here so that I can help you further.

Best regards,

Related Software Questions