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arsufi2002
arsufi2002, Computer Enthusiast
Category: Software
Satisfied Customers: 1256
Experience:  More than 3 years of experience in the field of Information Technology
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Just bought Winzip online and try to open it but it insists

Customer Question

Just bought Winzip online and try to open it but it insists I don't have the correct registration code.
JA: What kind of computer do you have?
Customer: PC with Windows 10
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the software expert to know before I connect you?
Customer: Only that I just purchased and need to get into this so I can open my designs.
Submitted: 7 months ago.
Category: Software
Expert:  arsufi2002 replied 7 months ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 7 months ago.

Let me know when you are ready

Expert:  arsufi2002 replied 7 months ago.

Did you register the product?

Customer: replied 7 months ago.
Let's see if you can walk me thru it.
Expert:  arsufi2002 replied 7 months ago.

of-course, can i start a remote session with your computer as it helps to troubleshoot issue more efficiently

Expert:  arsufi2002 replied 7 months ago.

Please accept the offer if you are ready

Expert:  arsufi2002 replied 7 months ago.

You may please download and run remote tool once accepted the offer

http://www.justanswer.com/remotedesktop/join.aspx?Session=9a03564c-1979-4206-8310-309e31531c1b

Customer: replied 7 months ago.
I registered the product and got a number
Expert:  arsufi2002 replied 7 months ago.

Ok, Enter the product key on winzip program

Expert:  arsufi2002 replied 7 months ago.

Request you to download and run remote tool on your computer so that i can better assist you

Expert:  arsufi2002 replied 7 months ago.

Its fine, if you can enter product key on winzip program

Expert:  arsufi2002 replied 7 months ago.

Let me know the status

Expert:  arsufi2002 replied 7 months ago.

Are you still there...

Are you ok, if i send another winzip file which can open files

Please reply

Expert:  arsufi2002 replied 7 months ago.

It seems you are offline...

Request you to download winrar tool on your computer from below link

http://tinyurl.com/gukchog

Before installing, uninstall the winzip tool which is installed on your computer

Then install the one which is downloaded

Let me know it fixes the issue

Thanks

Customer: replied 7 months ago.
Cancel
Expert:  arsufi2002 replied 7 months ago.

Sorry..

Didn't it help. Are you able to open compressed files now

You don't have to pay extra money if you don't wish for Remote Session. You can ignore the message..

Let me know your issue is resolved or not