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lexx3218, Computer Enthusiast
Category: Software
Satisfied Customers: 2759
Experience:  Expert in computer hardware and software applications.
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I'm running mcafee installer and it is hung up at 27% Dell,

Customer Question

Hi I'm running mcafee installer and it is hung up at 27%
JA: What kind of computer do you have?
Customer: Dell
JA: Have you installed any updates recently?
Customer: no, just had problems with mcafee i bought in january after i installed windows 10 so bought new mcafee today
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Software
Expert:  lexx3218 replied 9 months ago.

Hello my name is***** am sorry you have encountered this kind of problem. Are you installing from disk or did you download and then install from the online site?

Customer: replied 9 months ago.
download and install from online site
Customer: replied 9 months ago.
Expert:  lexx3218 replied 9 months ago.

Have you tried restarting the machine logging into your mcafee account downloading and attempting to reinstall again?

Customer: replied 9 months ago.
do i have to uninstall the earlier version first?
Expert:  lexx3218 replied 9 months ago.

Yes I would advise that, I'm sorry didn't know you had a previous version installed. Uninstall the older version restart the machine then try downloading and installing again.

Customer: replied 9 months ago.
ok thank you
do i have to go through this whole thing again to get help if i need it again with the same problem?
Expert:  lexx3218 replied 9 months ago.

No you would just have to responds back to me. Each response usually sends an email and you should be able to get right back to me. Let me know what happens I will be waiting right here.

Customer: replied 9 months ago.
thank you
Expert:  lexx3218 replied 9 months ago.

Not a problem.

Customer: replied 9 months ago.
Should it take so long to uninstall McAfee Internet security? I have an update from 10/30/2016 that appears to be uninstallable.
Customer: replied 9 months ago.
When I right click the program it says please wait until the current program is finished uninstalling or being changed. For some tume now
Expert:  lexx3218 replied 9 months ago.

Go ahead and restart the machine by interrupting it. Then try again.