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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
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I was unable to renew my expired subscription at the $.

Customer Question

I was unable to renew my expired subscription at the $69. level I wanted because the screen wouldn't let me, so I followed through at the $89. level to get
JA: What kind of computer do you have?
Customer: hp
JA: Have you installed any updates recently?
Customer: yes, the $89 version you offered but Ièm still getting the message that I have no coverage.
JA: Anything else you want the software expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Software
Expert:  Kris Rodgers replied 8 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 8 months ago.

What service was this you were renewing?



Customer: replied 8 months ago.
I was talking about the renewal of McAfee security that had lapsed. I was unable to renew it at the $69.00 level as I had previously had and was forced to sign in to the $89.00 level. It still pops up on the screen that I haven't any coverage even though I ran it through all the prompts to get the service. I did NOT wish to pay you guys even $5.00 to 'answer' why I was not getting the security I had just paid for. What is going on here? I'm not in need of software advice from you guys, I just want my McAfee service back.
Expert:  Elgin Vega replied 8 months ago.

Hello, mi name is Elgin.

Can you please provide what kind of error you get when try to renew the mcafee?