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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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Firefox crashed the other day. I found info saying to

Customer Question

Firefox crashed the other day. I found info saying to 'refresh' which I did. I have the 'old firefox data' file but can't get it to load and work. My university tech support couldn't transfer the old stuff either.
JA: What kind of computer do you have?
Customer: Dell laptop
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm a university prof and there was 4 years of work and customizing on firefox
Submitted: 10 months ago.
Category: Software
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?