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Josh
Josh, Computer Enthusiast
Category: Software
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Experience:  Software expert
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My iPad froze when playing Words with Friends. An ad was on

Customer Question

My iPad froze when playing Words with Friends. An ad was on and wouldn't progress and now I can't bring up the game.
Submitted: 9 months ago.
Category: Software
Expert:  Josh replied 9 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 9 months ago.

Please hold down the POWER and HOME buttons until you see the Apple icon. After you see the Apple icon, you can release the buttons.

After the restart, try accessing the Words with Friends app.

Please let me know if the issue continues otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 9 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.