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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to download mcafee on my laptop but do not have

Customer Question

I am trying to download mcafee on my laptop but do not have my acct info
JA: Have you contacted anyone about your account?
Customer: Just tried to but no connection
JA: Have you installed any updates recently?
Customer: yes and now my desktop is not working
JA: Anything else you want the software expert to know before I connect you?
Customer: I need help getting back on desktop and getting info to download mc afee software on laptop pleASE
Submitted: 8 months ago.
Category: Software
Expert:  Isaac Franklin replied 8 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 8 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Make/model of laptop and what does it look like right now? The screen?

Customer: replied 8 months ago.
HP windows 7 and Gateway running windows 10
Customer: replied 8 months ago.
HP is laptop Gateway is desktop
Expert:  Isaac Franklin replied 8 months ago.

What does the screen look like right now? Are you logged in? If you hit the window key on your keyboard and hold

down the D, do you get your desktop?

Customer: replied 8 months ago.
It has a circle going around
Customer: replied 8 months ago.
on desktop
Customer: replied 8 months ago.
I cannot afford anymore money
Expert:  Isaac Franklin replied 8 months ago.

Okay, Lets do this first.

If you cannot force the computer to shut down,

Try the power key.

then unplug the computer, hold down power button for one minute

plug cord back in and start computer, Tell me what screen you get to?

(that is a remote support offer for customers who wish that, just ignore it

for now and we will continue written. It is automated)

Customer: replied 8 months ago.
just out of hospital
Customer: replied 8 months ago.
Customer: replied 8 months ago.
Thank you for that
Customer: replied 8 months ago.
system is up
loading ok is up
Expert:  Isaac Franklin replied 8 months ago.

Okay! Great!

Now, before you try to download, can you tell me what mcaffee you are trying to load?

did you use the paid or free version from a site?

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