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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I'm trying to download the latest version of iTunes so that

Customer Question

Hello. I'm trying to download the latest version of iTunes so that I can update my phone. The download goes about 3/4 complete and then I get the error message: Problem with the Windows Installer package" A rogram required for this install to complete could not be run. Contact your support personnel.
JA: Just to clarify, how often have you been getting this particular message?
Customer: Just started last week. Keep trying but no luck
JA: Have you installed any updates recently?
Customer: I tried to install an update to Adobe Acrobat a few weeks ago and got a similar message
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so ....
Submitted: 11 months ago.
Category: Software
Expert:  comp_audio replied 11 months ago.

Hello, my name is ***** ***** I will do my best to assist you today. Please give me a minute to review your issue and get back to you. Thanks in advance.

Expert:  comp_audio replied 11 months ago.

Thanks for your patience. Please tell me when was the last time you did a complete shut down and then powered your pc back on?

Customer: replied 11 months ago.
Today. Actually every time I use the computer
Expert:  comp_audio replied 11 months ago.

Thanks for the reply. Do you have any anti-virus and anti-malware installed?

Customer: replied 11 months ago.
No I would prefer if you would just tell me how to fix the problem.
Expert:  comp_audio replied 11 months ago.

While I would love to simply give you a straight answer, often times things like what your experiencing can be caused by one of several things. It could be a virus, malware and in come cases hardware failures. First thing I recommend is downloading and installing Malwarebytes which is a great, free malware scanner. You can find it here. After you run it let it scan your pc and repair what it finds. Then do a reboot and try the installs of iTunes and Adobe again and let me know.

Expert:  comp_audio replied 11 months ago.

Please tell me if you were able to run the scan and if so did it find anything and clean it?

Expert:  comp_audio replied 11 months ago.

Hello! Please tell me where we are at with the iTunes issue you were having problems with?