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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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I downloaded the app but somehow my credit card didn't get

Customer Question

I downloaded the app but somehow my credit card didn't get registered. I deleted the app(I thought) and downloaded aGAIN. HOWEVER, I TRIED TO GET A RIDE AND IT DIDN'T GO THROUGH IS THERE ANY WAY I Can clear it and install again. I would like to have the rides available.
JA: How much experience do you have with this particular machine?
Customer: Years. It's an IMAC
JA: Have you installed any updates recently?
Customer: <y mistake. the APP is on my iPhone 7
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 8 months ago.
Category: Software
Expert:  IT Miro replied 8 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 8 months ago.

Please tell me if you received an error message when typing your credit card information or when requesting a ride?

Thanks,

IT Miro

Customer: replied 8 months ago.
I did but the number was correct
Expert:  IT Miro replied 8 months ago.

OK. Please check if you can sign in to your Uber account using a web browser. Here is the link:

https://riders.uber.com/

There you can manage your payment options so check if your credit card was correctly entered.

Customer: replied 8 months ago.
Somehow we were cut off. My problem was not solved.
Expert:  IT Miro replied 8 months ago.

My last reply was:

Please check if you can sign in to your Uber account using a web browser. Here is the link:

https://riders.uber.com/

There you can manage your payment options so check if your credit card was correctly entered.

Have you checked there?

Customer: replied 8 months ago.
I checked it out. It says I'm 66 percent enrolled. My credit card isn't registered and I don't seem able to correct the entry, even though it is correct
Customer: replied 8 months ago.
Is there any way you can do it
Expert:  IT Miro replied 8 months ago.

If you are on a computer now, or have a computer near, I can remotely access it and help you set up your Uber account.

Let me know if you would like that.

Customer: replied 8 months ago.
No! I want you to solve this from there or help me to do it from here
Expert:  IT Miro replied 8 months ago.

Please note that I am a general computer technician and cannot access your Uber account information on my end. That is way I suggested I connect to your computer and help you with it.

Customer: replied 8 months ago.
Please cancel. I will dispute the charge
Expert:  IT Miro replied 8 months ago.

I am out of further ideas, so I will opt-out and allow other Experts to take a look at this problem.

You will be notified when you receive a response.

Regards,
IT Miro