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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
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I installed Windows 10 to my desktop & am too many problems

Customer Question

I installed Windows 10 to my desktop & am too many problems to list. I did not "save" windows 7 (that worked well for me) as nothing was mentioned about doing so until after I searched on how to remove 10. Is there a way to change back to 7 without losing all of my files?
JA: What's the make/model of your device? How old is it?
Customer: HP desktop about 7 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About 8 weeks. Major problem is that it will not open my word docs and I have over 25 years of Genealogy research on them.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: It automatically downloaded Edge and now neither my IE or Moxilla work correctly. They both freeze & boot me.
Submitted: 9 months ago.
Category: Software
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?