How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I keep trying to bring up artista program and it keeps

Customer Question

I keep trying to bring up artista program and it keeps saying SECURITY ERROR waiting until sentinel run-time Environment is available, what do i need to do Marie
JA: What kind of computer do you have?
Customer: Thinkpad Lenovo laptop
JA: Have you installed any updates recently?
Customer: no not for a while
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Software
Expert:  Dustin replied 8 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 8 months ago.

Was the Artista program working for you normally on this same computer in the past? If so, how long ago?

Or is this the first time you have tried to install and use the program on this computer?

Also, what version of windows do you have on your Lenovo, windows 7, windows 8 or windows 10?