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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I need help with Secureline. How do I change the from part.

Customer Question

I need help with Secureline. How do I change the from part. right now it's Seattle, but I need to plug in a Canadian ciity//
JA: What kind of computer do you have?
Customer: pc windows 10
JA: Have you installed any updates recently?
Customer: just for avast
JA: Anything else you want the software expert to know before I connect you?
Customer: no thanks
Submitted: 11 months ago.
Category: Software
Expert:  Russell H. replied 11 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

You may be limited to setting a 'From' city to somewhere in the US.

You have implied it. That's why I mention it.

...or have you tried several Canadian cities, just to see if it can be done? I advise doing that, briefly, in case there is some problem with the one you have tried so far. Try something major, e.g. Vancouver, or Toronto, or Montreal.

How is it that you cannot change the From entry? is it originally set to Seattle since you have first used Secureline, and you have never tried to change the From entry yet until now?