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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
Have you tried to re-active the Adobe yet or are you missing the activation code?
Thanks for your patience and best regards,
Can you remember when you bought it and maybe find the receipt for it? If not, we will try a few other things. Please just let me know. Thank you.