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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have been using Adobe CS2 on a Windows XP platform - When

Customer Question

I have been using Adobe CS2 on a Windows XP platform - When the hard drive crashed and was replaced, I cannot access my fies unless the software is re-activated. Can you help me.
Submitted: 11 months ago.
Category: Software
Expert:  Lorenz Vauck replied 11 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.

Have you tried to re-active the Adobe yet or are you missing the activation code?

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 11 months ago.
I hve tried, but I do not have an activation number.
Expert:  Lorenz Vauck replied 11 months ago.

Can you remember when you bought it and maybe find the receipt for it? If not, we will try a few other things. Please just let me know. Thank you.