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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 605
Experience:  Computer Software Support specialist for more that 10 years
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My Quark does not load my entire document. My document is

Customer Question

My Quark does not load my entire document. My document is around 400 pages (it's a data book).
JA: What kind of computer do you have?
Customer: Mac Pro (Mid 2012)
JA: Have you installed any updates recently?
Customer: No. Actually is hasn't worked right since I installed it. I have to force quit every session - because when I quit - it just spins.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'll answer any questions they may have
Submitted: 8 months ago.
Category: Software
Expert:  Jason Jones replied 8 months ago.

Hello,
I am the person that will be helping you today.

When is the last time that you were able to open that document on your Mac Pro?

I will be standing by, looking forward to your response.

Thank you,
Jason

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