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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 624
Experience:  Computer Software Support specialist for more that 10 years
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I am trying to burn a DVD in Adobe Premire 7. I have loaded

Customer Question

I am trying to burn a DVD in Adobe Premire 7. I have loaded my dvd in the player but Adobe Premire is not recognizing that media is present? So the burn button is not highlighted.
JA: What kind of computer do you have?
Customer: How do I get it to recognize the media recorder so that it will activate the burn tab.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the software expert to know before I connect you?
Customer: I'm sorry, if you mean have I re-installed Pre 7, then yes. I reloaded it because it wasn't performing correctly.
Submitted: 9 months ago.
Category: Software
Expert:  Dan replied 9 months ago.

Hello and thank you for your question. I look forward to assisting you today. Can you give me the make and model of your computer please?