How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 604
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I downloaded InDesign CS6 and Photoshop CS6 upgrades in

Customer Question

I downloaded InDesign CS6 and Photoshop CS6 upgrades in 2012. I just got a new computer and need those programs again but can't find out how to download them.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell 3000, Microsoft windows 10
JA: Have you installed any updates recently?
Customer: no, the machine is brand new.
JA: Anything else you want the software expert to know before I connect you?
Customer: I have all my receipts and serial numbers.
Submitted: 8 months ago.
Category: Software
Expert:  Jess M. replied 8 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

Are these CS6 programs both "upgrades"? If yes, which previous versions did you upgrade from?

Please let me know by replying to me here so that I can help you further.

Best regards,

Related Software Questions