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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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I am not able to delete a whole sentence or copy it the area

Customer Question

I am not able to delete a whole sentence or copy it the area I am highlighting to copy or delete will not stay highlighted
JA: What kind of computer do you have?
Customer: HP
JA: Have you installed any updates recently?
Customer: microsoft 2010 somehow got on to my computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Software
Expert:  Martin replied 10 months ago.

Hello and welcome.

What happens when you try to highlight the sentence to delete it?

May I connect with you remotely so I can take a look?

Customer: replied 10 months ago.
what is does is that the cursor moves, sometimes highlights other areas of sentence or just stops highlighting. Yes you may connect
Customer: replied 10 months ago.
I already said you could connect i would pay this fee. So what is the problem now?
Expert:  Martin replied 10 months ago.

Thank you. Please to accept the remote support offer again, then From your computer click the following link:

If you get an error, click the blue link and try updating your details or contact our billing department.

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.


Customer: replied 10 months ago.
I have done this three times now. It says it can't process payment, but when I go to the payment page all is correct so there is nothing to fix.
Expert:  Martin replied 10 months ago.

Try again then click on the link so you can join the remote session

Expert:  Martin replied 10 months ago.

Any luck?