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Jess M.
Jess M., Computer Support Specialist
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Experience:  Computer Software Support specialist for more that 10 years
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I have a new icon that appeared in my tool bar. It throbs

Customer Question

I have a new icon that appeared in my tool bar. It throbs with a gold background and yellow and blue symbol. I cannot use any other icons in my tool bar for when I click one one I get a musical note and nothing happens. That includes accessing my logout, word documents and other such programs. I have run my McAfee scan and it tells me there is one program it cannot delete: BrowseFox-FBB. Is this the problem. Please help.
JA: What kind of computer do you have?
Customer: Dell
JA: Have you installed any updates recently?
Customer: There was a Google update that came up and I think I installed that.
JA: Anything else you want the software expert to know before I connect you?
Customer: No thank you.
Submitted: 8 months ago.
Category: Software
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this. Try a power reset please>

Remove all the connected cables, keyboard, mouse , power cable, etc...
Then while all the cables are disconnected, press and hold the power button for 60 seconds.
Then reconnect the power cable only, then press the power button to power on normally.
Then if it powers up normally reconnect the keyboard, mouse, etc...

You can reply to me here by typing in the box below please.

Try these steps please.

Customer: replied 8 months ago.
How am I going to reply if everything is disconnected?
Expert:  Randy Computer Tech replied 8 months ago.

Try this please>

Press ctrl + alt+ del at the same time. Then select task manager, then select and end each item in the task manager box except your web browser session.

Customer: replied 8 months ago.
No thank you. I'll find another way to solve this problem. I appreciate your time but I don't want anything to do with your "Just Answer". So please refund my $5.00 good faith money and I'll be on my way. Thanks, Carla *****
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

BrowseFox is an adware infection that inserts itself in various places in Windows.

How long ago did this get on your machine?

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