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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I just installed adobe acrobat standard dc and I can't

Customer Question

I just installed adobe acrobat standard dc and I can't insert a picture into a pdf.
JA: How much experience do you have with this particular machine?
Customer: I've had my computer for years. But I'm not that good with computers.
JA: Have you installed any updates recently?
Customer: I had my computer people install the software Thursday and I think he did an update .
JA: Anything else you want the software expert to know before I connect you?
Customer: I don't think so
Submitted: 11 months ago.
Category: Software
Expert:  technicalcat replied 11 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Are you getting an error or message, or are you just not sure how to insert a picture?

Expert:  technicalcat replied 11 months ago.

I received your request for remote assistance, and can connect and fix this for you now. Please just accept the offer I have sent to proceed. Thank You.

Expert:  technicalcat replied 11 months ago.

It appears there was a payment problem with your payment for the remote services. I do not work in billing, but I believe you can fix this in most cases by using an alternative payment method (different card). If you can resolve the payment problem, I will get notice, and then proceed in connecting to you. Let me know if you have any other problems, or would like to proceed with Q&A only. Thanks.

Customer: replied 11 months ago.
I HAVE RESOLVED THE PAYMENT PROBLEM
Expert:  technicalcat replied 11 months ago.

I have not yet seen approval/payment, so I sent you another offer of the same. Please accept/pay, and then we will be able to proceed. Thank You.