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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 654
Experience:  Computer Software Support specialist for more that 10 years
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I have Adobe Dreamweaver CS5.5 and when I attempt to open

Customer Question

I have Adobe Dreamweaver CS5.5 and when I attempt to open it, I get an error message:
JA: Just to clarify, how often have you been getting this particular message?
Customer: The message reads: Dreamweaver is unable to locate the menus.xml file and cannot rebuild it from a backup. You may need to reinstall.
JA: Have you installed any updates recently?
Customer: Updated to El Capitan a few weeks ago
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Software
Expert:  Quiksilver07070 replied 11 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 11 months ago.

Did this issue start around the time you installed the Update to ElCapitan?

I fear you may be left with only ONE option to restore the software functionality.

That is to REinstall the Adobe Dreamweaver CS5.5 software package.


Apple computers do things a bit differently than did you INITIALLY install Adobe DreamWeaver CS5.5?

Did you install from a Disc(s)?

Did you download it, and THEN install it? (meaning there is no Physical media)


did the Apple computer COME WITH Adobe Dreamweaver CS 5.5?

Customer: replied 11 months ago.
installed from disc, but the disc is at my office at work
Customer: replied 11 months ago.
no thank you.
Expert:  Quiksilver07070 replied 11 months ago.

Ahh....well that will be you need to do a Reinstall.....or a Repair on the Adobe System files.

Expert:  Quiksilver07070 replied 11 months ago.

The version of DreamWeaver you have a product key for is NOT available anymore for you HAVE to use the disc.