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Cody, Senior Systems Administrator
Category: Software
Satisfied Customers: 2276
Experience:  Systems Administrator
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I was working in LR 5 when my computer shut down. I tried

Customer Question

I was working in LR 5 when my computer shut down. I tried clicking the icon on my desktop to reopen LR but when it opens I get the message "LR encountered an error when reading from its preview cache and needs to quit" and then I lose. LR. However, I cab open up LR if I go into backup file and click on my latest backup.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP running Windows 10
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Software
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

What does LR stand for?

Customer: replied 8 months ago.
lightroom 5 - a version of adobe photoshop - photo editing software
Expert:  Cody replied 8 months ago.

Right click on your shortcut --> properties --> open file location --> look for file Previews.LRDATA and delete it

Expert:  Cody replied 8 months ago.

Did this work for you?

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