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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
what error are you getting?
What Operating System (OS) is running on the computer?
Click here to download and install AVG
download the free trail and install it once done we can activate it with the purchased license.
are you logged in to windows as administrator or the primary account.
can you send me the screen shot.
i need the screenshot of the error.
Please run the AVG remover tool : http://aa-download.avg.com/filedir/util/AVG_Remover.exe to completely uninstall any previous installation of AVG program from your PC. Once uninstalled please use the following links to reinstall your AVG Free program. Please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit. Once verified please use the following links to download appropriate installer file : 32- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x86_694.exe64- Bit : http://files-download.avg.com/inst/mp/AVG_Antivirus_Free_x64_693.exePlease feel free to contact us for further assistance.
let me know how it goes.
Uninstall the program Malawarebytes and restart the computer. Download and install a new copy of the . you may try Avira anti virus which is free and has been giving a good result. I have used it and the results are good.
Feel free to ask if you have any question. I hope I’ve provided the information you were seeking. Please provide a rating for the service, effort and the time by clicking on the stars located in the upper right corner of the page. Thank you
do you get any error?
it looks like a windows installer program which is corrupt and its not allowing any of the softwares to install.
i can check for the problem if i remote connect however i have sent you the remote offer.
Another expert here --
The error code 0xc000001d for Malwarebytes is because you are trying to run the program on an older processor and it does not allow that. Fortunately, Malwarebytes has a fix for the issue right now. Click here: https://malwarebytes.app.box.com/s/7yxf8at2gv2yu3x4h6qlvtevziq3ziut
Download the Hotfix and run it. It should allow for you to run Malwarebytes now.
In regards ***** ***** other programs, it is likely the same issue happening with your older processor since Windows XP is no longer supported by Microsoft. Try using this link for Avast since it is designed specifically for XP, click here: https://www.avast.com/windows-xp-antivirus
Please let me know if the above programs work now. If there is an issue, please reply back otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.
Thank you and let me know how it goes!
I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
Great! Let me know
I am helping you on a new question that you opened but haven't heard back from you on this question here.
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