How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I opened up this morning and was introduced to a Trojan/worm

Customer Question

I opened up this morning and was introduced to a Trojan/worm with all the flashing lights of gloom and doom. My mistake was to call the number provide by They claimed to have fixed the problem with a leading factor of my fire wall being. The ask for $350+ I said no, they offered to lower prices and reduced the last on
JA: What kind of computer do you have?
Customer: SPRO 3 & laptop Dell XPS M1530
JA: Have you installed any updates recently?
Customer: I did n
JA: Anything else you want the computer expert to know before I connect you?
Customer: e Microsoft store did yesterday afternoon
Submitted: 8 months ago.
Category: Software
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?