How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 618
Experience:  Computer Software Support specialist for more that 10 years
Type Your Software Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I cant log out of dropbox and also all the files are

Customer Question

I cant log out of dropbox and also all the files are missing
JA: What kind of computer do you have?
Customer: It's a laptop MSI CR600
JA: Have you installed any updates recently?
Customer: I think so.....
JA: Anything else you want the software expert to know before I connect you?
Customer: Cannot sync dropbox on laptop to my Samsung mobile....
Submitted: 9 months ago.
Category: Software
Expert:  Jess M. replied 9 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you still able to login to your DropBox account using a web browser?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 9 months ago.
it seems to be logged in,,, no files though and can't log out...... this is from my web browser...
Customer: replied 9 months ago.
No... I am not paying the $52.00...
Expert:  Jess M. replied 9 months ago.

I am very sorry for the confusion. This is a paid service and you already paid a deposit. Do you want to continue with this question/request? Or do you want to discontinue and process a refund?

Customer: replied 9 months ago.
Please discontinue and process a refund..... thank you for your time.....
Expert:  Jess M. replied 9 months ago.

Here is the link about refunding:

Thank you for using our service.

Best regards,