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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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After I close out an editing session using Adobe Premier

Customer Question

After I close out an editing session using Adobe Premier Elements 14, when I reopen the saved file to continue editing, instead of viewing video frames with a picture, the frames have turned to red squares and the program won't work.
JA: What kind of computer do you have?
Customer: PC using Windows 10
JA: Have you installed any updates recently?
Customer: have not been able to locate any successfully
JA: Anything else you want the software expert to know before I connect you?
Customer: no
Submitted: 10 months ago.
Category: Software
Expert:  Kris Rodgers replied 10 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris Rodgers replied 10 months ago.

Sounds like a codec has gone missing.

Are you on the latest Windows 10 updates?