How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Software Specialist
Category: Software
Satisfied Customers: 36526
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
32989067
Type Your Software Question Here...
Richard is online now
A new question is answered every 9 seconds

Internet Explorer 11 keeping crashing (closeting). Why is

Customer Question

Internet Explorer 11 keeping crashing (closeting). Why is that?
JA: What kind of computer do you have?
Customer: HP Lap top
JA: Have you installed any updates recently?
Customer: No I have not done so that I know of. Microsoft does updates automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, The crash of EI11 causes my working sebsite page to also carsh. I have to recover it all the time. Additionally I think ift has something to do with a "Long running Script" that runs on my compouter on its own. Do not know what it is or where it came from.
Submitted: 8 months ago.
Category: Software
Expert:  Richard replied 8 months ago.

Hi there and welcome

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me how internet explorer now works please.