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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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Ive forgotten my Adobe password and need to update credit

Customer Question

Ive forgotten my Adobe password ***** need to update credit card details. Typing in the link that I've been sent sends me into ICloud marketing. How can I get into your basic website to retrieve or change my password
JA: When did you last reset your username and password?
Customer: Must have been years ago bkz I don't remember
JA: Have you installed any updates recently?
Customer: Not that I remember
JA: Anything else you want the software expert to know before I connect you?
Customer: No that's all. Thanks
Submitted: 10 months ago.
Category: Software
Expert:  Viet - Computer Tech replied 10 months ago.


I'm sorry about the issue. Can you copy and paste the link here, so I can check? (don't type, but copy and paste)

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,