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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 637
Experience:  Computer Software Support specialist for more that 10 years
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Why Has Fox News been removed from the package I was

Customer Question

Why Has Fox News been removed from the package I was getting. Getting 721 Error Message.
JA: Just to clarify, how often have you been getting this particular message?
Customer: Yesterday morning for about an hour; then again this morning. Still off.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web Browser
JA: What troubleshooting have you tried?
Customer: Resetting
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 10 months ago.
Category: Software
Expert:  Russell H. replied 10 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

The Automated Assistant asked rather the wrong questions, I'm sorry for the inconvenience.

I have to ask a new question: On what device do you get the 721 error message, please? a TV perhaps? if so, with what service?

Customer: replied 10 months ago.
TV
Expert:  Russell H. replied 10 months ago.

OK.

What package was supposed to contain FOX News, and how long have you had that package?