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Jess M.
Jess M., Computer Support Specialist
Category: Software
Satisfied Customers: 602
Experience:  Computer Software Support specialist for more that 10 years
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Trying to type in access code and it will not take the code.

Customer Question

trying to type in access code and it will not take the code.
JA: What kind of computer do you have?
Customer: apple
JA: Have you installed any updates recently?
Customer: I haven't maybe my husband has
JA: Anything else you want the computer expert to know before I connect you?
Customer: it might be that I waited longer than 7 days to make my purchase. date of purchase was on 10-20-16
Submitted: 8 months ago.
Category: Software
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

What is on the screen, that prompts for an access code?

Or, is this a website or web page access code? if so, to what website or function, please?